Answers to common questions about our villa and hotel cleaning services
Not sure how our booking process works or what's included in a deep cleaning? Find clear answers below or reach out directly.
Ask a QuestionFrequently Asked Questions
Common questions from villa owners, hotel managers, and expats living in Sharm El Sheikh, Egypt
Which areas of Sharm El Sheikh do you serve?
We work across Sharm El Sheikh, Egypt, including Naama Bay, Hadaba, Sharks Bay, Nabq, and El Maya. If your villa, apartment, or hotel property is in a nearby area, contact us to confirm coverage before booking.
What is included in a deep cleaning service?
Deep cleaning covers kitchens, bathrooms, floors, windows, skirting boards, and hard-to-reach areas like behind appliances and under furniture. It's recommended for seasonal turnovers, post-construction cleanup, or villas left vacant for extended periods between guests.
Do you provide cleaning crews for hotels on a contract basis?
Yes, we work with hotel owners and property managers on recurring contracts covering guest rooms, common areas, and back-of-house spaces. Crew size and scheduling are arranged based on occupancy patterns and your property's specific requirements.
Can you clean a villa while the owner is abroad?
Yes, this is a common request from expats who split time between Egypt and other countries. We coordinate access with a trusted keyholder or property manager and can send photo confirmation once the job is complete.
Do you bring your own cleaning supplies and equipment?
Our crews arrive with all standard cleaning products and equipment needed for the job. If you require specific eco-friendly products or have allergy concerns, let us know in advance and we'll accommodate where possible.
How far in advance should I book a cleaning?
For residential cleaning, we recommend booking at least 2-3 days ahead. For larger jobs like hotel turnovers or move-in/move-out deep cleaning, booking a week in advance helps us assign the right crew size and schedule.
Do you offer one-time cleanings or only recurring plans?
Both options are available. Many clients start with a one-time deep cleaning and then move to a weekly or biweekly residential cleaning plan. Hotel clients typically prefer recurring contracts tailored to their turnover schedule.
Is your cleaning crew insured and background-checked?
Our crews are trained, vetted, and supervised by a team lead on every job. We take property access seriously, particularly for villa owners who are not on-site, and maintain accountability through checklists and completion reports.